Adloggs DMS
AI-Powered Delivery Management System for orders, riders and delivery partners
Adloggs DMS is an AI-powered delivery management system that brings order intake, dispatch, route planning, live tracking, rider management and third-party delivery partners into one platform, so teams can run their own fleet and 3PL partners from a single screen.
- Web dashboard + Android & iOS apps
- Own fleet and 3PL partners
- REST API & webhooks
- #A1048assigned to own fleet · nearest rider
- #A1049received from POS
- #A1047own fleet full → sent to Rapido
- #A1048received from API
At a glance
What is Adloggs DMS?
A delivery management system (DMS) is the software that runs the delivery side of a business. Adloggs DMS covers the full journey, from the moment an order arrives to the moment it is delivered and measured.
- Who it's for
- Businesses that deliver their own orders: quick-service restaurants, grocery, pharmacy, e-commerce and retail brands, enterprises, delivery agencies and logistics partners.
- Problem it solves
- Deliveries coordinated through phone calls, chat groups, spreadsheets and separate partner portals. Nobody has one live view of orders, riders and SLAs.
- How it works
- Orders come in from your POS, OMS, e-commerce platform or the REST API. AI allocation picks the best rider or delivery partner. The route is planned, the delivery is tracked live, and outcomes feed analytics.
- Key capabilities
- Order management, smart dispatch, route optimization and batching, real-time GPS tracking with ETAs and delay alerts, rider and fleet management, 3PL partner management, delivery analytics, white-labelling and role-based access.
- How it's different
- One system for in-house riders and external partners across 1PL, 2PL, 3PL and 4PL models. Specialised AI agents handle allocation, routing, verification and disruption alerts, and manual controls stay available.
- Business value
- Less manual coordination, fewer "where is my order?" calls, clearer SLA control, and room to grow from one city to many without changing systems.
How it works
How Adloggs DMS works, from order to doorstep
Scroll to follow one order through the platform. Each step runs automatically, and your team can step in at any point.
Capture
Orders arrive from your POS, OMS, e-commerce platform or the REST API, prepaid or cash-on-delivery.
Allocate
AI allocation weighs distance, traffic, rider availability and priority, then picks a rider or 3PL partner.
Route
Routes are planned and nearby orders batched around rider capacity and multi-stop trips.
Track
Live GPS status, ETAs and delay alerts for operations teams and customers.
Deliver
Status updates flow back to your systems by webhook, through to proof of delivery.
Improve
Delivery performance, delays and SLA metrics show what to fix next.
Capabilities
Delivery management features for day-to-day operations
Everything an operations team needs to run in-house riders and delivery partners, in one platform.
Every order in one queue
Centralize orders from stores, websites, apps and marketplaces. Adloggs DMS integrates with your OMS, POS and e-commerce platforms, and a REST API with webhooks covers custom systems.
Read the API documentationAutomatic rider and partner assignment
Built-in AI assigns the right rider or partner for every order, based on distance, traffic, rider availability, delivery priority and past performance. Manual controls and custom clusters stay available when your team wants to decide.
How LoggiAI allocates ordersShorter routes, batched orders
Route planning and order batching reduce travel time and fuel use. Plans take rider capacity, geo-clusters and multi-stop trips into account.
How Routa plans routesLive tracking, ETAs and delay alerts
Monitor every order, rider and vehicle with GPS-powered tracking and live delivery statuses. Accurate ETAs, delay alerts and map views mean fewer support calls and more customer trust.
Onboarding, shifts, wages and compliance
Run your own fleet with rider onboarding, shifts, wages, incentives and compliance built in. Rider scorecards and performance analytics protect SLAs across every zone. Verification is supported by VerifyOS.
How VerifyOS verifies ridersYour fleet and delivery partners, together
Coordinate internal riders and external logistics partners from the same dashboard. Send an order to your own fleet or to a connected 3PL, without leaving the platform.
AI cluster-based 3PL allocationPerformance, delays and SLA metrics
Track delivery performance, delays and SLA metrics as they happen, then trace problems back to their cause with the ControlX control tower.
Explore real-time analyticsWhite-labelled, secure, ready to scale
Adloggs DMS is white-labelled to match your brand, with enterprise-grade security, role-based access and audit-ready logs. It scales from a single city to multi-city operations without losing control.
Agentic AI
AI agents make the dispatch decisions. Your team stays in control.
Before a rider or partner is assigned, Adloggs weighs live delivery conditions. Specialised AI agents handle allocation, routing, verification, disruption alerts and customer updates. Manual controls and custom clusters are always available.
Live signals
- Traffic
- Distance
- Rider availability
- Delivery priority
- Past performance
Actions
- Rider or partner assigned
- Route planned
- Orders batched
- LoggiAIAI allocation engineAllocates orders across 1PL, 2PL, 3PL and 4PL fleets in real time.
- RoutaRouting & planningBatching, rider capacity, geo-clusters and multi-stop routes.
- VerifyOSVerification & complianceID matching, liveness, document validation and compliance scoring.
- ControlXAI control towerSurfaces anomalies and predicts disruptions before SLAs break.
- VoxAI voice supportDelivery update calls, escalations and IVR.
- ZoyaAI WhatsApp supportAnswers delivery questions on WhatsApp, 24/7.
Every operating model
One DMS for 1PL, 2PL, 3PL and 4PL delivery
Whichever model you run, orders, riders and partners connect through the Adloggs delivery orchestration layer.
3PL partners connected to Adloggs include
Who it's for
Who uses a delivery management system like Adloggs DMS?
Any business that delivers its own orders, with its own riders, partner fleets or both.
QSR & restaurants
Hot food and short delivery windows.
- Kitchen ready
- Nearest rider
- Doorstep
Grocery & quick commerce
High order volume in tight zones.
- Picked
- Batched
- Doorstep
Pharmacy
Prescription and OTP checks in the workflow.
- Rx check
- OTP
- Doorstep
E-commerce & D2C
Multi-stop routes and partner capacity.
- Hub
- Multi-stop
- Doorstep
Retail & enterprise
Many stores, cities and roles in one system.
- Store
- City cluster
- Doorstep
Delivery agencies
Rider shifts, wages and client SLAs.
- Client order
- Agency rider
- Doorstep
Why Adloggs DMS
What changes when you run deliveries on Adloggs DMS
| Area | Without a DMS | With Adloggs DMS |
|---|---|---|
| Order intake | Copied by hand from each channel | One queue from POS, OMS, e-commerce and API |
| Assignment | Phone calls and chat groups | AI allocation, with manual override |
| Own fleet + 3PL | Separate partner portals | One dashboard for both |
| Customer updates | "Where is my order?" calls | Live tracking, ETAs and delay alerts |
| Riders | Spreadsheets for shifts and pay | Onboarding, shifts, wages and incentives built in |
| SLA control | Found after the fact | Live SLA metrics and disruption alerts |
| Brand & access | Shared logins | White-label, role-based access, audit logs |
FAQ
Delivery management system FAQs
Straight answers to the questions operations and business teams ask most.
What is a delivery management system?
A delivery management system (DMS) is software that runs the delivery side of a business. It centralizes order intake, rider or partner assignment, route planning and real-time tracking in one platform, replacing spreadsheets, phone calls and disconnected tools.
What is Adloggs DMS?
Adloggs DMS is an AI-powered delivery management system from Adloggs. It brings orders, dispatch, routing, live tracking, rider management and third-party delivery partners into one platform, with a web dashboard and Android and iOS apps.
Who is Adloggs DMS for?
Businesses that deliver their own orders, including quick-service restaurants, grocery and quick commerce, pharmacy, e-commerce, retail and enterprise brands, plus delivery agencies and logistics partners that manage riders for clients.
How does Adloggs DMS assign orders to riders or delivery partners?
The LoggiAI allocation engine weighs distance, traffic, rider availability, delivery priority and past performance, then assigns the best rider or 3PL partner. Teams can also use manual controls or custom clusters.
Can Adloggs DMS track deliveries in real time?
Yes. Riders and vehicles share live GPS location, so operations teams see real-time status, ETAs and delay alerts for every active delivery. Customers get accurate ETAs, which reduces support calls.
Can Adloggs DMS manage riders and delivery fleets?
Yes. Adloggs DMS handles rider onboarding, shifts, wages, incentives, compliance and performance scorecards for internal fleets. Rider verification is supported by VerifyOS.
Does Adloggs DMS support 3PL and 4PL operations?
Yes. It supports businesses running their own fleet (1PL), a dedicated carrier (2PL) or third-party logistics partners (3PL), and orchestrating several partners and fleets together (4PL). Connected partners include Shadowfax, Porter, Borzo, Rapido and Delhivery.
Can Adloggs DMS integrate with our POS, OMS or e-commerce platform?
Yes. Adloggs integrates with OMS, POS and e-commerce platforms, and offers a REST API for delivery management, order tracking, service availability and webhooks. It handles both prepaid and cash-on-delivery orders.
Is Adloggs DMS white-label?
Yes. Adloggs DMS can be white-labelled to match your brand, with enterprise-grade security, role-based access and audit-ready logs.
What is the difference between a delivery management system and a delivery orchestration system?
A delivery management system runs deliveries day to day: orders, dispatch, routes, riders and tracking. A delivery orchestration system is the control layer that decides across many fleets and partners (1PL to 4PL). Adloggs offers both, and they work together.
How does delivery management software improve operations?
It replaces manual dispatch and disconnected tracking tools with automated assignment, optimized routing and a live view of every delivery. That reduces delays, manual coordination and "where is my order?" calls.
What features should a delivery management system include?
At minimum: order management, real-time tracking, dispatch, route optimization, rider and fleet management, and delivery partner management. Adloggs DMS includes all of these, plus delivery analytics, white-labelling and enterprise access controls.
Deliver smarter, with every order
See Adloggs DMS on your own delivery flow
Bring orders, riders, fleets and delivery partners together with a delivery management platform built for modern logistics operations.