Customer Support Executive
Adloggs Technologies
- 2-5 years experience
- Posted
About the role
We are looking for experienced Customer Support Executives to help the businesses and delivery partners who use Adloggs. You will handle order and delivery queries over phone, email and chat, work with operations and riders to resolve issues, escalate when needed, and keep customers informed until every case is closed. The ideal candidate has 3–5 years in customer support, ideally in logistics, e-commerce or a tech product, with clear communication and a strong sense of ownership.
Key skills
- Clear spoken and written English; other Indian languages a plus
- Experience handling customer queries over phone, email and chat
- Familiarity with ticketing or CRM tools
- Ability to track and resolve order and delivery issues
- Calm, empathetic approach when customers are under pressure
- Coordination with operations teams and delivery partners
- Working knowledge of Google Workspace or MS Office